Refund Policy

Introduction

This Refund Policy explains how refund, return and replacement requests are handled for purchases made through the BUASON BEDDING website.

This policy is effective immediately.

Reporting An Issue

Customers should contact us as soon as possible if there is an issue with an order or received products.

Any damaged, incorrect or defective items should be reported within 7 days of delivery, including relevant order details and supporting photographs where required.

Returns Period

Return requests must be submitted within 14 days of receiving an order.

Products must be unused, in their original condition and suitable for resale where a return is approved.

Return arrangements will be confirmed before any products are sent back.

Eligible Refund Situations

Refunds or replacements may be considered where products are affected by confirmed issues such as:

• Manufacturing defects
• Incorrect products supplied compared with the confirmed order
• Products damaged during delivery

Each request will be reviewed based on the order information and the circumstances provided.

Product Condition

Due to the nature of bedding products, returned items must be unused, unwashed and in their original packaging where applicable.

Products that have been used, washed, altered or damaged after delivery may not be eligible for return or refund.

Bulk And Trade Orders

BUASON BEDDING supplies bedding sets for trade customers, and larger orders may require additional checks before a refund or replacement is arranged.

Customers should review product details, sizes, colours and quantities before confirming bulk orders.

Order Cancellation

Cancellation requests must be submitted within 24 hours after an order has been confirmed.

After this period, orders may have entered preparation, packing or dispatch processes and may no longer be eligible for cancellation.

Refund Processing Time

Once a refund has been approved, it will normally be processed within 5 business days.

After processing, refunded amounts are usually received within 5 to 10 business days, depending on the customer’s bank or financial provider.

Situations Not Covered For Refund

Refund requests may not be accepted where products have been used, washed, modified, damaged after delivery, or where the issue has resulted from incorrect product selection by the customer.

Contact Regarding Refunds

If you need assistance with a refund or return request, please contact our team with your order details and a description of the issue.